Customer satisfaction surveys provide you with game-changing insights and feedback that allow you to tap into your customers' psyche and boost customer experience. Utilizing this one crucial tool can transform your business from a struggling startup into a traction-building machine full of loyal customers.
However, creating the perfect survey requires more research and thoughtful strategy than you’d initially assume. Thankfully, we’ll break down everything you need to know to create the growth-inducing customer satisfaction survey of your dreams.
Types Of Customer Surveys
Not all customer satisfaction surveys have the same goal, so they are all designed differently depending on the exact objective of it. Some are designed to measure the satisfaction of a particular product or service, others are to grade the performance of the company in a specific market segment.
Depending on what you want to find out, different types of customer satisfaction surveys would fit a specific situation. The most common types of customer satisfaction surveys are explained below.